求助!更新win11后有时卡死,之后黑屏一下才恢复
笔记本从win10更新到win11之后,有时(尤其是b站网页端看视频和直播时)出现突然卡死约10~20秒,随后黑屏约2秒,然后恢复,此时系统自带的夜间模式会消失;前些天分别进行如下尝试均未能解决问题:重启,进一步更新windows系统,卸载重装AMD驱动和AMD software:adrenalin edition,禁用其他可能的高占用应用和服务项,在CMD运行sfc /scannow(结果无任何问题)今天还查看了与问题发生时间相近的AMD日志(位于C:\Users\用户名\AppData\Local\AMD\CN),然后发现自己看不懂(求助deepseek未果){:123:}
不知道有没有大佬能帮忙解决这个问题
感谢
{:3344:}
以防大佬需要,把上面提到的日志贴在下面:
2025-07-02::21:01:42::283 GetEligibleDriverDetailsSize :58 Get eligible drivers Size started---------------------
2025-07-02::21:01:42::290 ADDL::getURLVersionJSON :2357 DEBUG No Server Ip found
2025-07-02::21:01:42::292 ADDL::getURLVersionJSON :2368 DEBUG No Servertype found
2025-07-02::21:01:42::293 ADDL::isVersionCompatible :751 DEBUG Inside local version.json parser
2025-07-02::21:01:42::293 ADDL::isVersionCompatible :951 DEBUG Downloading a file from server: . Download destination: C:\Users\
***** Failed to write previous message. Failbit = 1 Badbit = 1
2025-07-02::21:01:42::295 ADDL::isVersionCompatible :1156 DEBUG addl version : 1.000000--- dll has 1.000000
2025-07-02::21:01:42::297 ADDL::validateInput :225 DEBUG common library versionis compatible
2025-07-02::21:01:42::297 ADDL::fillBuildInfoDetails :130 DEBUG Entered fillBuildInfo function to get the system and build details
2025-07-02::21:01:42::297 GetEligibleDriverDetailsSize :78 DEBUG BuildInfo details : is_consumer - 1, is_workstation - 0, is_win10 - 1, is_win7 - 0, is_legacy_eligible - 0, isIcafe - 0, isFalcon - 0
2025-07-02::21:01:42::298 GetEligibleDriverDetailsSize :101 DEBUG System has ASIC 164C C1 2013 1D72 - 1 0
2025-07-02::21:01:42::299 GetEligibleDriverDetailsSize :355 INSIDE CONSUMER
2025-07-02::21:01:42::300 ADDL::ParseJSONfile :385 DEBUG file under checking C:\Users\
***** Failed to write previous message. Failbit = 1 Badbit = 1
2025-07-02::21:01:42::300 ADDL::checkDownloadAccelaratorEligibility :2522 DEBUG Download Acceleration is eligible since the physical disk is an SSD and the CPU core count is >= 4
2025-07-02::21:01:42::592 ADDL::updateDriverInfo :575 DEBUG Deviceidcheck---success
2025-07-02::21:01:42::592 ADDL::updateDriverInfo :578 DEBUG consumer assigned recognised
2025-07-02::21:01:42::592 ADDL::constructDeploymentAcceleratorPatchURL :661 DEBUG No serverIp is found
2025-07-02::21:01:42::600 ADDL::checkHeaderResponseCode :623 DEBUG hconnet - /drivers/installer/Patch/amd-software-adrenalin-edition-25.5.1-2741944E-7EE45B87.exe
2025-07-02::21:01:42::984 getNewComponentsDetailsJsonURL :35 DEBUG No Server Ip found
2025-07-02::21:01:42::984 getNewComponentsDetailsJsonURL :43 DEBUG No Servertype found
2025-07-02::21:01:42::986 performNewComponentsJsonDownload :2210 DEBUG Successfully waited for new data
2025-07-02::21:01:42::987 getNewComponentsDetailsJsonURL :35 DEBUG No Server Ip found
2025-07-02::21:01:42::987 getNewComponentsDetailsJsonURL :43 DEBUG No Servertype found
2025-07-02::21:01:42::987 ADDL::checkURLFormat :74 DEBUG No serverIp is found
2025-07-02::21:01:42::987 ADDL::downloadFileFromInternetIfUpdateAvaliable :1777 DEBUG hconnet - /drivers/installer/json/NewComponents.json
2025-07-02::21:01:42::987 ADDL::downloadFileFromInternetIfUpdateAvaliable :1787 DEBUG Setting INTERNET_OPTION_RECEIVE_TIMEOUT to 90000 milliseconds: Result = 1 0
2025-07-02::21:01:42::987 ADDL::downloadFileFromInternetIfUpdateAvaliable :1791 DEBUG Setting INTERNET_OPTION_SEND_TIMEOUT to 30000 milliseconds: Result = 1 0
2025-07-02::21:01:42::987 ADDL::downloadFileFromInternetIfUpdateAvaliable :1793 DEBUG Setting INTERNET_OPTION_RECEIVE_TIMEOUT to 30000 milliseconds: Result = 1 0
2025-07-02::21:01:43::591 ADDL::downloadFileFromInternetIfUpdateAvaliable :1830 DEBUG Filesize of NewComponents.json is 25745. Modified 2025-06-23 14:12:14.000 UTC
2025-07-02::21:01:43::592 ADDL::downloadFileFromInternetIfUpdateAvaliable :1866 DEBUG Filesize of NewComponents.json is 25745. Modified 2025-06-23 14:12:14.000 UTC
2025-07-02::21:01:43::592 ADDL::downloadFileFromInternetIfUpdateAvaliable :1870 DEBUG Cached file up to date
2025-07-02::21:01:43::597 IsSmartBlurAvailable :2414 ERROR An exception was thrown when checking for SB. Message: <unspecified file>(120): expected value
2025-07-02::21:01:44::671 getNewComponentsDetailsJsonURL :35 DEBUG No Server Ip found
2025-07-02::21:01:44::671 getNewComponentsDetailsJsonURL :43 DEBUG No Servertype found
2025-07-02::21:01:44::672 IsSmartBlurAvailable :2414 ERROR An exception was thrown when checking for SB. Message: <unspecified file>(120): expected value
2025-07-02::21:01:45::013 ADDL::constructDeploymentAcceleratorPatchURL :719 No deployment accelerated build found for amd-software-adrenalin-edition-25.5.1-2741944E-7EE45B87.exe. Status code returned: 404
2025-07-02::21:01:45::013 ADDL::updateDriverInfo :615 DEBUG DEVICE 164C-C1 iseligible for driver to 23.19.23.01-250306a-415346C-AMD-Software-Adrenalin-Edition
2025-07-02::21:01:45::013 ADDL::fillDriverInfoDetails :283 DEBUG Successfully downloaded the JSON file
2025-07-02::21:01:45::013 GetEligibleDriverDetailsSize :494 DEBUG Get eligible drivers size function ended
2025-07-02::21:01:45::013 GetEligibleDriverDetails :536 DEBUG Get eligible drivers started
2025-07-02::21:01:45::013 GetEligibleDriverDetails :546 DEBUG Get eligible drivers function ended
2025-07-02::21:02:09::713 GetEligibleDriverDetailsSize :58 Get eligible drivers Size started---------------------
2025-07-02::21:02:09::717 ADDL::getURLVersionJSON :2357 DEBUG No Server Ip found
2025-07-02::21:02:09::718 ADDL::getURLVersionJSON :2368 DEBUG No Servertype found
2025-07-02::21:02:09::719 ADDL::validateInput :217 DEBUG created the directoryC:\Users\
***** Failed to write previous message. Failbit = 1 Badbit = 1
2025-07-02::21:02:09::719 ADDL::isVersionCompatible :751 DEBUG Inside local version.json parser
2025-07-02::21:02:09::719 ADDL::isVersionCompatible :951 DEBUG Downloading a file from server: . Download destination: C:\Users\
***** Failed to write previous message. Failbit = 1 Badbit = 1
2025-07-02::21:02:09::719 ADDL::checkURLFormat :74 DEBUG No serverIp is found
2025-07-02::21:02:09::719 ADDL::downloadFileFromInternet :1533 DEBUG Downloading a file from server: drivers.amd.com. Download destination: C:\Users\
***** Failed to write previous message. Failbit = 1 Badbit = 1
2025-07-02::21:02:09::720 downloadFileFromInternetIMPL :1415 DEBUG Setting INTERNET_OPTION_RECEIVE_TIMEOUT to 90000 milliseconds: Result = 1 0
2025-07-02::21:02:09::720 downloadFileFromInternetIMPL :1419 DEBUG Setting INTERNET_OPTION_SEND_TIMEOUT to 30000 milliseconds: Result = 1 0
2025-07-02::21:02:09::720 downloadFileFromInternetIMPL :1421 DEBUG Setting INTERNET_OPTION_RECEIVE_TIMEOUT to 30000 milliseconds: Result = 1 0
2025-07-02::21:02:10::054 downloadFileFromInternetIMPL :1503 DEBUG Completed download. Total bytes downloaded: 3048
2025-07-02::21:02:10::070 ADDL::isVersionCompatible :1156 DEBUG addl version : 1.000000--- dll has 1.000000
2025-07-02::21:02:10::070 ADDL::validateInput :225 DEBUG common library versionis compatible
2025-07-02::21:02:10::070 ADDL::fillBuildInfoDetails :130 DEBUG Entered fillBuildInfo function to get the system and build details
2025-07-02::21:02:10::070 GetEligibleDriverDetailsSize :78 DEBUG BuildInfo details : is_consumer - 1, is_workstation - 0, is_win10 - 1, is_win7 - 0, is_legacy_eligible - 0, isIcafe - 0, isFalcon - 0
2025-07-02::21:02:10::072 GetEligibleDriverDetailsSize :101 DEBUG System has ASIC 164C C1 2013 1D72 - 1 0
2025-07-02::21:02:10::072 GetEligibleDriverDetailsSize :355 INSIDE CONSUMER
2025-07-02::21:02:10::073 ADDL::ParseJSONfile :385 DEBUG file under checking C:\Users\
***** Failed to write previous message. Failbit = 1 Badbit = 1
2025-07-02::21:02:10::293 ADDL::updateDriverInfo :575 DEBUG Deviceidcheck---success
2025-07-02::21:02:10::293 ADDL::updateDriverInfo :578 DEBUG consumer assigned recognised
2025-07-02::21:02:10::293 ADDL::constructDeploymentAcceleratorPatchURL :661 DEBUG No serverIp is found
2025-07-02::21:02:10::293 ADDL::checkHeaderResponseCode :623 DEBUG hconnet - /drivers/installer/Patch/amd-software-adrenalin-edition-25.5.1-2741944E-7EE45B87.exe
2025-07-02::21:02:11::848 ADDL::constructDeploymentAcceleratorPatchURL :719 No deployment accelerated build found for amd-software-adrenalin-edition-25.5.1-2741944E-7EE45B87.exe. Status code returned: 404
2025-07-02::21:02:11::848 ADDL::updateDriverInfo :615 DEBUG DEVICE 164C-C1 iseligible for driver to 23.19.23.01-250306a-415346C-AMD-Software-Adrenalin-Edition
2025-07-02::21:02:11::849 ADDL::fillDriverInfoDetails :283 DEBUG Successfully downloaded the JSON file
2025-07-02::21:02:11::849 GetEligibleDriverDetailsSize :494 DEBUG Get eligible drivers size function ended
2025-07-02::21:02:11::849 GetEligibleDriverDetails :536 DEBUG Get eligible drivers started
2025-07-02::21:02:11::849 GetEligibleDriverDetails :546 DEBUG Get eligible drivers function ended
问题描述看起来是供电不足掉驱动,看看系统日志里面有没有类似的
显卡方面供电不足主要存在画面定格30秒,然后黑屏掉驱动自动恢复问题
应用程序事件id 1
NVIDIA OpenGL Driver
A TDR has been detected.
The application must close.
Error code: 7 本帖最后由 MLROSA 于 2025/9/13 19:08 编辑
{:3008:}
感谢小樱大佬的提示,在大d老师的“指导”下走了很多弯路,也算在8月初基本解决该问题,一直到现在9月初都没出现问题
现在把我的处理过程(去除deepseek瞎写的弯路)贴一下,把帖子完结掉
在事件管理器中,能够找到该时间节点发生了“事件1000,Application Error”,出错应用程序名称为radeonsoftware.exe
经查找,可发现每个这样的错误之前都有如下警告发生:
随后进入组件服务中查找APPID为 {15C20B67-12E7-4BB6-92BB-7AFF07997402} 的条目,即“PerAppRuntimeBroker”
打开属性>安全>启动和激活权限,点击“编辑...” ,随后弹出如下提示框,点击“确定”后,提示如下并无法编辑
于是,尝试编辑注册表权限——
计算机\HKEY_CLASSES_ROOT\AppID\{15c20b67-12e7-4bb6-92bb-7aff07997402}最终结果为
大d老师还曾让我修改此处和Ole处的注册表值
时间久远,我已经忘了这是有效、无效还是副作用,总之我现在的这两个值如下:(无论如何修改前切记备份注册表)
LaunchPermission
01 00 14 80 f4 00 00 00
04 01 00 00 14 00 00 00
34 00 00 00 02 00 20 00
01 00 00 00 11 00 14 00
04 00 00 00 01 01 00 00
00 00 00 10 00 10 00 00
00 00 00 00 02 00 c0 00
08 00 00 00 00 00 18 00
0b 00 00 00 01 02 00 00
00 00 00 0f 02 00 00 00
01 00 00 00 00 00 14 00
0b 00 00 00 01 01 00 00
00 00 00 01 00 00 00 00
00 00 14 00 1f 00 00 00
01 01 00 00 00 00 00 05
12 00 00 00 00 00 14 00
0b 00 00 00 01 01 00 00
00 00 00 05 13 00 00 00
00 00 24 00 0b 00 00 00
01 05 00 00 00 00 00 05
15 00 00 00 b0 79 e1 42
41 70 ff f3 78 ba 6a 00
e9 03 00 00 00 00 18 00
1f 00 00 00 01 02 00 00
00 00 00 05 20 00 00 00
20 02 00 00 00 00 14 00
0b 00 00 00 01 01 00 00
00 00 00 05 04 00 00 00
00 00 14 00 0b 00 00 00
01 01 00 00 00 00 00 05
06 00 00 00 01 02 00 00
00 00 00 05 20 00 00 00
20 02 00 00 01 02 00 00
00 00 00 05 20 00 00 00
20 02 00 00
DefaultLaunchPermission
01 00 04 80 5c 00 00 00
6c 00 00 00 00 00 00 00
14 00 00 00 02 00 48 00
03 00 00 00 00 00 18 00
1f 00 00 00 01 02 00 00
00 00 00 05 20 00 00 00
20 02 00 00 00 00 14 00
1f 00 00 00 01 01 00 00
00 00 00 05 04 00 00 00
00 00 14 00 1f 00 00 00
01 01 00 00 00 00 00 05
12 00 00 00 01 02 00 00
00 00 00 05 20 00 00 00
20 02 00 00 01 02 00 00
00 00 00 05 20 00 00 00
20 02 00 00处理完前置后(可能还要用安全模式启动),编辑权限
Everyone、ALL APPLICATION PACKAGES、LOCAL SERVICE、<登录账户>、INTERACTIVE、SERVICE的权限为本地启动和本地激活
SYSTEM、Administrators(DESKTOP-▇▇▇▇▇▇▇▇\Administrators)为本地启动、远程启动、本地激活、远程激活
并在32位视图的组件服务中同样编辑上述权限
重启电脑后,应该就解决了
解决完{15C20B67-12E7-4BB6-92BB-7AFF07997402}的问题后,又遭遇数次突然笔记本突然断电、黑屏、自动重启
在此之前有信息提示:
已枚举高级配置和电源接口热区域 \_SB.TZ0。
_PSV = 0K
_TC1 = 1
_TC2 = 5
_TSP = 10000ms
_AC0 = 0K
_AC1 = 0K
_AC2 = 0K
_AC3 = 0K
_AC4 = 0K
_AC5 = 0K
_AC6 = 0K
_AC7 = 0K
_AC8 = 0K
_AC9 = 0K
_CRT = 381K
_HOT = 379K
最低限制 = 0
_CR3 = 0K最终解决方法为安装 NoteBook FanControl
{:3024:}
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