卡巴斯基误报软件，唯一邮箱提交软件检测方法，在线杀毒扫描网站来人工反馈专家分析

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卡巴斯基误报软件，唯一邮箱提交软件检测方法，在线杀毒扫描网站来人工反馈专家分析

卡巴斯基唯一误报申诉渠道就是发邮件，下面两个都可以
newvirus@kaspersky.com
apac-virussample@kaspersky.com
附件把被报毒的文件用rar压缩一下加进去，rar设置一个密码infected

联系技术支持可以
china-support@kaspersky.com
customerservicesolution@kaspersky.com

在线杀毒扫描网站地址是，可以先确认下有没有误报
https://opentip.kaspersky.com/


其他厂商可以联系，模板例如

Hello:
There is a false positive for my software. The file is in attachment. Please re-check it and remove it from your virus list.
Thanks very much!

如果回复下面信息，，代表你的邮箱发出去他们收不到附件，可以用第三方url，例如网盘，或者使用谷歌gmail邮箱发送邮件试试。

Hello,

We did not receive any files to analyze. They were probably disinfected by the mail server antivirus.
Please try to send them again in an archive with the password 'infected' (without quotes).
You can also upload the files to any popular file hosting service or FTP.
If you think that your computer is infected and don't know what files you need to send, you can send message to our support team: http://support.kaspersky.ru/helpdesk.html?LANG=en <http://support.kaspersky.ru/helpdesk.html?LANG=en>;
Our staff will help you find suspicious files and send them to us for analysis.
Prior to sending your request we strongly recommend you to check our Kaspersky Lab official forum: http://forum.kaspersky.com <http://forum.kaspersky.com>; as it may have the information you are looking for.

Best regards,
Artem Snegirev, Malware Analyst, Kaspersky Lab

如果回复如下，代表确实是误报，等待下次病毒数据库更新即可解决

Hello,

Sorry, it was a false detection. It will be fixed.
Thank you for your help.

Best regards,
Artem Snegirev, Malware Analyst, Kaspersky Lab

如果回复如下，代表专家分析后，确定是病毒文件，通知检测结果正确，并不是误报

Hello,

The detection is correct.

Best regards, Chugunov Artem, Malware Analyst

如果回复如下，代表专家分析后，你提交的文件是病毒，之前没有检测到病毒，现在已经更新病毒库来检测

Hello,

New malicious software was found in the attached file:
Trojan.Win32.Agentb.mafx
Its detection will be included in the next update.
Thank you for your help.

Best regards, Arina, Malware Analyst